Terms of Service

Who we are

These terms are issued by Asina Group Pty Ltd (ACN 702 514 912, ABN 33 702 514 912), trading as Asina Services, of 14 Shambrook Avenue, Armidale NSW 2350. You can contact us at hello@asina.com.au.

Agreement

By engaging with Asina Group Pty Ltd (ACN 702 514 912, ABN 33 702 514 912), trading as Asina Services (“Asina”, “we”, “us”) for disability support services, you agree to these terms and conditions. Our services are provided in accordance with the NDIS Practice Standards and the NDIS Code of Conduct.

Our Services

We provide NDIS-funded disability support services including Community Access, Daily Living Support, Transport Assistance, Meal Preparation, Capacity Building, and Drop-in Support. All services are delivered in line with your NDIS plan and individual service agreement.

Service Agreements

Before commencing services, we will enter into a formal Service Agreement that outlines the specific supports to be provided, the schedule and frequency of services, pricing in line with the NDIS Pricing Arrangements, cancellation terms, and the rights and responsibilities of both parties.

Cancellation Policy

We require reasonable notice for cancellation of scheduled supports in line with NDIS terms. Short-notice cancellations (less than 2 business days) may be charged in accordance with the NDIS Price Guide.

Your Rights

As a participant, you have the right to be treated with dignity and respect, to receive services that are safe and of high quality, to have your privacy and confidentiality maintained, to provide feedback and make complaints, and to change or cancel your services at any time.

Our Responsibilities

We are committed to delivering services in line with NDIS Practice Standards, maintaining appropriate insurance and worker screening, providing properly trained and supervised Disability Support Practitioners, keeping accurate records and reporting, and continuously improving our services based on feedback.

MyAsina app and team chat

MyAsina is our app for participants, families and staff (web, iPhone and Android). Access is provided by Asina; there is nothing to buy in the app. By using MyAsina you agree to: keep your login private; use team chat only to coordinate support; be respectful (no bullying, harassment, discrimination, threats, or offensive, sexual or illegal content); and share a participant's information only with the people who need it for that support. Any message can be reported from its menu and any person can be blocked; our administrators review reports within 24 hours and may remove content or users who breach these rules, and may apply our conduct and complaints processes. MyAsina records your location only when you clock in or out of a shift, with your device's permission. You can delete your account at any time from your profile page or at asina.com.au/delete-account; some records must be kept under NDIS and employment law, as explained there and in our Privacy Policy.

Not medical advice or a medical device

MyAsina stores and shares care information so supports can be coordinated. It does not diagnose, treat or make clinical decisions, is not a medical device, and is not a substitute for advice from your doctor or allied-health professionals. In an emergency call 000.

Contact

For questions about these terms, please contact us at hello@asina.com.au or call 0434 786 381.