Safe Support, Every Single Shift
Your care isn't something we take lightly. Here's exactly how we keep Asina safe: who we hire, the standards we work to, and what happens if something's not right.
Safety & quality
Every worker, fully checked
Nobody supports an Asina participant until every box is ticked. No exceptions, no shortcuts.
- NDIS Worker Screening Check: the national clearance for disability work.
- National Police Check: verified before the first shift.
- Working With Children Check (WWCC): current and validated.
- First Aid & CPR: trained and kept up to date.
- Induction and shadow shifts: new workers learn alongside experienced staff before working with you.
The standards we work to
- The NDIS Code of Conduct guides everything our workers do.
- Person-centred practice: your goals and choices lead, always.
- Privacy by default: your information is handled per our privacy policy.
- Full transparency: shift notes, schedules and invoices visible in your family portal, any time.
- Leadership that's done the job: standards set by a founder with 10+ years of frontline experience, including MAPA certification.
If something's not right
Tell us. We genuinely want to know: compliments, suggestions and complaints alike.
- Complaints are acknowledged within 24 hours and resolved within 5 business days.
- Raise anything through our feedback & complaints page, by phone on 0434 786 381, or by email.
- You can always contact the NDIS Quality and Safeguards Commission on 1800 035 544, independent of us.
