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My Asina

Your Voice Matters

Whether it's a compliment, a suggestion, or a complaint, we want to hear it. Your feedback helps us get better at what we do, and it helps other families get the quality support they deserve.

Share Your Feedback

All fields marked with * are required. You can submit anonymously if you prefer.

Our Commitment to You

All feedback is read personally by our founder, Ben Feenan.

Complaints are acknowledged within 24 hours and resolved within 5 business days.

Submit anonymously if you prefer, all feedback is treated with complete confidentiality.

We use your feedback to make real changes, not just file it away.

Not Satisfied With Our Response?

1. Tell us first

Use the form on this page, call 0434 786 381, or email hello@asina.com.au. We acknowledge every complaint, keep you informed while we look into it, and raising a concern never affects your supports.

2. Go above us

The NDIS Quality and Safeguards Commission takes complaints about any NDIS provider, registered or not — at any time, not just after talking to us. Call 1800 035 544, TTY 133 677, or via the National Relay Service on 1300 555 727, or lodge a complaint online at ndiscommission.gov.au.

3. Bring an advocate

You're welcome to have a family member, friend or independent advocate support you at any step. Free, independent disability advocates can be found through the Disability Advocacy Finder.

Feedback Makes Us Better

Improves Our Services

Every piece of feedback helps us identify what's working and what needs to change.

Builds Trust

When you speak up, it shows us you care, and it gives us a chance to earn your trust.

Empowers Participants

Your voice matters. Feedback is one of the most powerful tools for driving real change in disability support.

Prefer to Talk to a Person?

Skip the form. Just call Ben directly and let's chat.

Call 0434 786 381
Keep exploring

Where to next?

Our management team

Meet the team

Carol, Regional Operations Manager NSW

Carol Brooks

Regional Operations Manager — NSW

When you call Asina, Carol is who you'll be talking to. She oversees our offices, our customers and staff, and the quality and safeguarding of every service we deliver — with more than 40 years' experience in Aged & Disability Care.

Call Carol — 0434 786 381 carol.brooks@asina.com.au
Ben, Founder and Managing Director

Ben Feenan

Founder / Managing Director

Ben started Asina after a decade of frontline complex-care work, and still leads it day to day — every decision comes back to the people we support. Read Ben's story.

Call Ben — 0422 719 498 ben.feenan@asina.com.au Meet the founder