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Your Voice Matters

Whether it's a compliment, a suggestion, or a complaint, we want to hear it. Your feedback helps us get better at what we do, and it helps other families get the quality support they deserve.

Share Your Feedback

All fields marked with * are required. You can submit anonymously if you prefer.

Our Commitment to You

All feedback is read personally by our founder, Ben Feenan.

Complaints are acknowledged within 24 hours and resolved within 5 business days.

Submit anonymously if you prefer, all feedback is treated with complete confidentiality.

We use your feedback to make real changes, not just file it away.

Not Satisfied With Our Response?

1. Tell us first

Use the form on this page, call (02) 8320 1292, or email contact@asinadisability.com.au. We acknowledge every complaint, keep you informed while we look into it, and raising a concern never affects your supports.

2. Go above us

The NDIS Quality and Safeguards Commission takes complaints about any NDIS provider, registered or not — at any time, not just after talking to us. Call 1800 035 544, TTY 133 677, or via the National Relay Service on 1300 555 727, or lodge a complaint online at ndiscommission.gov.au.

3. Bring an advocate

You're welcome to have a family member, friend or independent advocate support you at any step. Free, independent disability advocates can be found through the Disability Advocacy Finder.

Feedback Makes Us Better

Improves Our Services

Every piece of feedback helps us identify what's working and what needs to change.

Builds Trust

When you speak up, it shows us you care, and it gives us a chance to earn your trust.

Empowers Participants

Your voice matters. Feedback is one of the most powerful tools for driving real change in disability support.

Prefer to Talk to a Person?

Skip the form. Just call Ben directly and let's chat.

Call (02) 8320 1292
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