Delete your MyAsina account

In the app (fastest)

Open MyAsina, go to your profile page (Me for staff, My details for participants and families), scroll to Delete my account, type DELETE and confirm. Your login is removed straight away and you are signed out on every device.

By request

If you can no longer sign in, email hello@asina.com.au from the address on your account, or call 0434 786 381. We verify it is you, then delete the login within 5 business days and confirm by email.

What is deleted

Your login and password, device notification registrations, chat memberships and saved chat items, in-app notifications, assistant history, profile photo, and your personal contact details (email, phone, address, emergency contacts, signature). Family members and nominees also lose access to the participants they were linked to.

What we have to keep

As an NDIS provider and an employer, Asina Group Pty Ltd must retain certain records even after an account is deleted:

• Participant records – service agreements, support plans, shift notes, incident reports, invoices and funding claims – for 7 years under the NDIS Practice Standards and the NDIS Quality and Safeguards Commission's record-keeping rules.
• Employee records – timesheets, pay, leave, compliance checks and training – for 7 years under the Fair Work Act 2009.

These records are kept under the organisation, no longer linked to a usable login, are not shown in any portal, and are securely destroyed or de-identified when the retention period ends. See our Privacy Policy for details.

Changed your mind?

Deletion cannot be undone, but if you are still supported by Asina or still employed, we can set up a fresh login at any time. Just ask your coordinator.