Disability Support FAQ
Got Questions? We've Got Answers

The National Disability Insurance Scheme (NDIS) is an Australian government program that provides funding and support to people with permanent and significant disabilities. It helps participants access the reasonable and necessary supports they need to live an ordinary life. The NDIS is designed to give you choice and control over the supports you receive.

To be eligible for the NDIS, you generally need to be under 65 years of age, be an Australian citizen or permanent resident, and have a permanent and significant disability that affects your ability to take part in everyday activities. If you're unsure, we're happy to chat it through with you, just give us a call on 0434 786 381 and we can help guide you through the eligibility process.

Our services are funded through the NDIS, which means there is generally no out-of-pocket cost to participants. If you're unsure about how your funding works or what categories apply, we can help you understand your plan, no jargon, just straight talk.

Our services fall under several NDIS categories depending on the support type. These include Core Supports (Assistance with Daily Life, Assistance with Social & Community Participation), Capacity Building (Increased Social and Community Participation). We can review your plan with you and work out exactly what's covered.

We offer a comprehensive range of NDIS-funded services including Community Access, Daily Living Support, Transport Assistance, Meal Preparation, Capacity Building, Drop-in Support, and NDIS Cleaning. All our services are person-centred and tailored to your individual goals.

We currently provide services across Armidale and the New England region. We're growing and always looking at expanding into new areas where people need quality support.

Absolutely. We believe the relationship between a participant and their Disability Support Practitioner is everything. We do our best to match you with someone who shares your interests, understands your needs, and respects your pace. If you're not clicking with a worker, just let us know, we'll sort it out, no questions asked.

You can sign up through our Get Started page in about six minutes, by calling us on 0434 786 381, or by emailing hello@asina.com.au. We accept referrals from participants, families, support coordinators, and other professionals. We usually get back to you within 24 hours.

Once we receive your referral, we'll reach out within 24 hours to have an initial chat. From there, we'll arrange a free consultation to understand your goals, preferences, and support needs. Then we'll put together a personalised plan and match you with the right Disability Support Practitioner. It's a simple, no-pressure process.

Not necessarily! We work with plan-managed and self-managed NDIS participants. (If your plan is agency-managed, you can request to switch at your next plan review, happy to chat it through.) If you don't have a support coordinator, that's fine too. We can guide you through the process and help you figure out the best way to use your funding.

Once you become a participant with Asina, you'll receive access to our online portal powered by Asina Force. Through the portal, you can view your schedules, shift notes, invoices, and NDIS budget tracking in real time. It's part of our commitment to full transparency: no surprises, ever.

Asina was founded by Ben Feenan, someone with over 10 years of frontline disability support experience. We're a business built by carers, nurses, and Disability Support Practitioners who got into this because they genuinely care. We prioritise transparency through our participant portal, deliver person-centred care, and maintain a hands-on, community-first approach. Our values are simple: Innovate. Create. Grow.

No, and that's on purpose. We're a small local team, so when you call you'll usually get someone who already knows you and your supports. You deal straight with the people doing the work, so things actually get sorted.

We genuinely welcome all feedback: compliments, suggestions, and complaints. You can submit feedback through our Feedback page, call us on 0434 786 381, or email hello@asina.com.au. Complaints are acknowledged within 24 hours and resolved within 5 business days. You can also contact the NDIS Quality and Safeguards Commission on 1800 035 544.